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Call Center Audit
Greeting
Did the representative greet the customer according to the obligation?
Understanding the Customer's Need
Did the agent use investigating questions to get the customer's need?
Solution Information
Did the call representative answer customer questions right?
Insert your text here
Yes
No
N/A
Did the agent give the most appropriate solution to match the customer's requirements?
Yes
No
N/A
End call
Did the agent offer additional help at the end of the call?
Yes
No
N/A
Did the agent say goodbye in a proper manner?
Yes
No
N/A